01Agreement to these terms
These Terms of Service (the “Terms”) are a binding agreement between you and Miraa Health (“Miraa”, “we”, “us”). They apply to your access to and use of the Miraa websites, applications, and related services (together, the “Service”). If you are using the Service on behalf of a clinic, practice, or other organisation, you represent that you are authorised to bind that organisation, and “you” refers to that organisation.
If you do not agree to these Terms, do not use the Service.
02Definitions
- Clinician, a registered healthcare practitioner who uses the Service to support their clinical documentation and workflow.
- Customer Data, content you submit to or generate through the Service, including consultation audio, transcripts, notes, and patient information.
- Patient Information, personal and health information about a patient contained in Customer Data.
03Eligibility and accounts
You must be at least 18 years old and capable of forming a binding contract to use the Service. You are responsible for the accuracy of your account information, for keeping your credentials secure, and for all activity that occurs under your account. Notify us promptly at [email protected] if you suspect any unauthorised use.
04The Service is a copilot, not medical advice
Miraa is a clinical workflow copilot. It prepares context, drafts documentation, and surfaces follow-up actions based on consultation content. It is not a medical device and does not provide medical advice, diagnosis, or treatment. Every output is a draft.
The Clinician is solely responsible for reviewing, editing, and approving every output before it is finalised, relied upon, or sent, and for all clinical decisions. You agree to use the Service in accordance with applicable professional, regulatory, and legal obligations.
05Acceptable use
You agree not to:
- use the Service for any unlawful purpose or in violation of any applicable law or regulation;
- submit Customer Data without the necessary rights, consents, and lawful basis to do so;
- attempt to reverse engineer, disrupt, or gain unauthorised access to the Service or its systems;
- use the Service to build a competing product, or to train competing models; or
- misrepresent Miraa’s outputs as independently verified clinical conclusions.
06Customer Data and Patient Information
As between you and Miraa, you retain all rights in your Customer Data. You grant us a limited licence to process Customer Data only as needed to provide and support the Service. Our handling of personal and health information is described in our Privacy Policy, and, where we process Patient Information on your behalf, under a Business Associate Agreement or equivalent data processing agreement. We do not use Patient Information to train our models.
07Subscriptions, trials, and billing
Paid plans are billed in advance on the cycle shown at purchase. Where offered, free trials convert to a paid subscription at the end of the trial unless cancelled beforehand. Fees are exclusive of taxes unless stated. Except where required by law, payments are non-refundable. We may change pricing on reasonable notice, effective from your next billing cycle.
08Intellectual property
The Service, including its software, design, and content (excluding Customer Data), is owned by Miraa or its licensors and is protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription, subject to these Terms.
09Third-party services
The Service may integrate with third-party systems (for example, electronic health record platforms). Your use of those services is governed by their own terms, and we are not responsible for them.
10Disclaimers
The Service is provided “as is” and “as available”. To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that outputs will be accurate or complete. Nothing in these Terms excludes liability that cannot be excluded under applicable consumer or health law.
11Limitation of liability
To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, or punitive damages, or loss of profits or data, arising out of or relating to the Service. Our total aggregate liability arising out of or relating to these Terms will not exceed the amount you paid us for the Service in the twelve months before the event giving rise to the claim.
12Indemnification
You agree to indemnify and hold Miraa harmless from claims arising out of your Customer Data, your use of the Service in breach of these Terms, or your violation of any law or the rights of a third party.
13Term and termination
These Terms apply while you use the Service. You may stop using and cancel at any time. We may suspend or terminate access if you materially breach these Terms or to protect the Service or its users. On termination, your right to use the Service ends; provisions that by their nature should survive (including ownership, disclaimers, and limitation of liability) will survive.
14Changes
We may update the Service and these Terms from time to time. If we make material changes, we will provide reasonable notice. Continued use after changes take effect constitutes acceptance.
15Governing law and disputes
These Terms are governed by the laws of the State of New South Wales, Australia, and the courts of Sydney, New South Wales will have exclusive jurisdiction over any disputes, without prejudice to any mandatory consumer protections available to you.
16Contact
Questions about these Terms? Contact us at [email protected], Miraa Health, 3 Broadway, Ultimo NSW 2007, Australia.
